Terms & Conditions
Welcome to OnlineComplaintDesk.com. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
🔸 1. Definitions
“We”, “Us”, “Our” – Refers to OnlineComplaintDesk.com, its team, legal partners, and authorized representatives.
“You”, “User” – Refers to any individual or entity using or accessing our services.
“Service” – Refers to the complaint registration, documentation, legal consultation, and case filing services offered on our platform.
🔸 2. Eligibility
You must be at least 18 years old and legally competent to enter into a contract to use this platform. By using our services, you confirm that all information provided by you is true, lawful, and accurate.
🔸 3. Scope of Service
We assist in drafting and filing legal complaints, sending legal notices, and facilitating communication with legal authorities on your behalf.
We do not guarantee any outcome, compensation, refund, or legal verdict. Final resolution is subject to court decision or legal authority response.
Our role is limited to legal facilitation and support through proper documentation and processes.
🔸 4. User Obligations
By using our platform, you agree to:
Provide complete and truthful information, documents, and evidence related to your complaint.
Not use our platform for any illegal, abusive, misleading, or fraudulent activity.
Cooperate fully during legal documentation and follow-up processes.
Make payments as per the agreed service plan; once service starts, no refunds shall be issued.
🔸 5. Payments and Refunds
All services are subject to payment in advance unless otherwise specified.
Once a complaint is processed, or a legal notice is issued, the payment becomes non-refundable.
We do not offer refunds in cases where the complaint is withdrawn or found invalid later.
🔸 6. Confidentiality
We value your privacy and maintain strict confidentiality regarding all documents and communications. However, we may share your information with legal authorities or partners only if required by law or for case progression.
🔸 7. Limitation of Liability
OnlineComplaintDesk.com is not responsible for delays, rejections, or decisions made by courts, police, or legal bodies.
We shall not be liable for any loss, damages, or legal fees resulting from the outcome of the case.
Our maximum liability shall not exceed the amount paid by the user for a specific service.
🔸 8. Termination of Services
We reserve the right to terminate or suspend access to our services at our discretion, especially if:
A user provides false or misleading information
The complaint is found to be malicious or defamatory
The user violates any part of these Terms
🔸 9. Intellectual Property
All content on this website including logos, text, graphics, forms, and software is the property of OnlineComplaintDesk.com and is protected by applicable copyright and trademark laws. Any unauthorized use is strictly prohibited.
🔸 10. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of courts located in [Insert Your City, e.g., Bhopal, Madhya Pradesh].
🔸 11. Changes to Terms
We may update these Terms at any time without prior notice. It is your responsibility to review the Terms regularly. Continued use of the platform implies your acceptance of any updates.
🔸 12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: support@onlinecomplaintdesk.com
🌐 Website: www.onlinecomplaintdesk.com